Gravity Rail · Call Center
Handle every call
with the right SOP.
Even at peak volume.
Without the right infrastructure, calls stack up, urgents get missed, and coordinators spend their day on routine tasks. Toggle Gravity Rail on to see every call automatically routed.
Rx Refills
Scheduling
Quick Questions
Urgent
Other
The same queue.
Two outcomes.
Without Gravity Rail
Avg hold time22+ min
Calls abandonedHigh
Urgent calls missedYes
Auto-resolved0
Context on escalationsNone
VS
With Gravity Rail
Avg hold time0 sec
Calls abandoned0
Urgent calls missed0
Workload reduction30%
Context on escalationsFull
*Illustrative model based on observed patterns from thousands of patient conversations. Studies underway.
0
hold time: members are answered instantly, every time
32%
of calls resolved autonomously, no human needed
30s
saved per human call with full context pre-loaded
Get started in minutes
Simple to configure. Immediate relief.
1
Upload protocols
2
Define forwarding phone tree
3
Set agent's persona
4
Call queue relief
Free your Staff
From The Chaos.
We're not here to pitch “AI.” We're here to work on the queue.
Share with a care coordinator who needs to see this.